Banner - Dialog with chatbot from Cognigy

Are you ready?

The New Era of Conversational AI & Automation is here.

Cognigy.AI supports intelligent voice and chat bots that are much more than simple FAQ.
This leads to reduced contact center costs and increased efficiency while improving the user experience.

World's leading Conversational AI provider

Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.

Conversational AI platform for customer service automation

Its intelligent voice- and chatbots power advanced, integrated customer and employee communications.

AI-based Voice Gateway solution

For the use of virtual voice agents in automated telephone calls.

Banner - Enterprise Conversational Platform

Smarter Conversations

Omnichannel experience

Provide a consistent service that your customers deserve on the channels that they prefer.

Instant answers, every time!

No more long waiting lines. Instant support with any request.

Multilingual support

Let human-like digital agents communicate with your customers in their language.

24/7 customer service

Offer personalized support and solve customer issues around the clock with intelligent digital agents.

Better Business

Automate repetitive tasks

Increase customer service productivitiy and decrease your Average Handling Time by automating repetitive processes.

Simplify complex customer processes

Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.

Consistent high-quality service

Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.

Seamless Agent Handover

Maintan the highest possible Net Promoter Score through a seamlesss connection with human agents.

Banner - Cost reduction in the call center with Cognigy

Automate customer service communication using artificial intelligence

With the Cognigy.AI platform, companies can deploy digital voice and text agents at the enterprise level for any channel - web chat, SMS, voice and mobile applications - and any language

Cognigy - Special Features

Enterprise Conversational AI System: Leading end-to-end enterprise conversational automation platform for customer and employee service automation.
AI-based Language Understanding: Leverage Cognigy.AI's powerful, fully integrated NLU in over 20 languages or bring your own NLU.
Open-source integration framework: Conversations can be enriched with data from CRM, ERP, RPA or other systems. Through Cognigy.AI's integration capabilities, third-party data sources can be integrated directly into the conversation.
Customization Without Limitation: Cognigy.AI gives developers all the flexibility they need to customize Cognigy.AI to meet your needs.

Cognigy - Benefits

Automate business processes: Simplify complex customer processes by automating interactions and reducing the burden on your customer service. Thus, also increase the efficiency of your Contac Center.
Improve the Customer Experience: Your customers expect a high quality of service. Extend your services regardless of time and place.
Cost Savings: Automation offers tremendous potential for contact center cost savings.

Automate contact center

Cognigy.AI Plattform

Smart AI platform

Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots.

Understanding like a human

Let human-like digital agents communicate with your customers in their language.

Selects correct context

Create a consistent user experience by keeping conversation context across channels.

Natural language dialog

Spark the conversation with powerful, integrated Natural Language Understanding.

Backend systems can be integrated

Integrate with third-party data sources directly within the conversation through Cognigy.AI’s integration capabilities.

Business processes automated

Simplify complex customer process with consistent high quality service.

Customer experience improved

Increase efficiency while improving user experiences.

Significant cost savings

Leverage the Power of Conversational AI for Customer Service Automation and cut your Contact Center Costs by 50% and more.

Quick Contact

You have questions or you would like to have support?

Keywords:

Cognigy,
Conversational AI,
Call-Center,
Contact-Center,
Flow-Editor,
Low-Code-Plattform,
Artificial Intelligence (AI),
NLU,
Chat-Bot,
Voice-Bot,
Process automation,
Omni-Channel,
Agent assist